Frequently Asked Questions
Dive into our most frequently asked questions to find clarity and insight about Florier timepieces.
General Information
We offer multiple channels to ensure you can reach out to us conveniently:
- Contact Us Page & Email: Feel free to use our "contact-us" page or directly send us an email at info@florier.com. We typically respond within 24-48 hours.
- Live Chat: Our live chat is available 24/7. You can expect a response usually within 6-12 hours.
- Instagram: While reaching out through our Instagram page is an option, it's not the most recommended. However, if you choose to contact us there, we aim to get back to you within 24-48 hours.
Absolutely. Each Florier watch is a perfect gift for cherished moments. At checkout, opt for our gift packaging and include a personalized message for the recipient, free of charge.
Product Information
Florier timepieces are a blend of traditional craftsmanship and modern aesthetics. Each model is crafted with precision and dedication, ensuring not only accurate timekeeping but also a luxury accessory that complements the modern individual. With only 200 exclusive watches in each collection, owning a Florier watch means wearing a piece of art with limited availability.
To maintain the elegance of your Florier watch:
- Avoid direct contact with chemicals and extreme temperatures.
- Clean the watch gently with a soft cloth to remove any dust or moisture.
- Ensure the crown is fully pressed down to prevent water from entering.
- For mechanical watches, regular servicing is recommended every 2-3 years to ensure optimum performance.
Your Florier watch comes with adjustable links. We recommend using our tool to adjust the bracelet to your wrist, ensuring a perfect fit and preventing any potential harm to the timepiece.
Ordering & Shipping
We strive to ensure our premium watches reach you in pristine condition and as swiftly as possible. Here's a breakdown:
- Delivery Timeline:
- Presale Orders: Dispatched in 8-10 weeks from purchase date.
- Regular Orders: Shipped within 5-15 business days for in-stock items. - Shipping Charges: Normally free if you buy a watch, these might differ if you buy only an accessorie. Exact fees are shown at checkout.
- Tracking: Post-dispatch, you'll receive a confirmation email containing a tracking number to trace your watch's route.
- Delivery Areas: Worldwide.
- Customs and Duties: For orders outside our region, customs or import taxes could apply. These aren't included in our prices or shipping fees and are the recipient's liability.
- Failed Delivery: In the rare event our courier cannot deliver and the product returns to us, we'll refund you once the item reaches our warehouse.
- Delivery Issues: If your delivery faces issues or your watch arrives with damages, immediately reach out to us at info@florier.com.
- Address Changes: Due to security protocols, post-purchase address changes aren't possible. Should you need to alter the delivery address, please inform us just after your order.
- Packaging: We prioritize the safety of our watches during transit. Expect your Florier watch in our signature secure packaging.
Yes, Florier is proud to offer worldwide shipping. We ensure each timepiece reaches our clients in pristine condition, no matter where they are.
We accept all major credit cards, PayPal, and select digital payment platforms. For a detailed list, please refer to our Payments section.
Once your order is shipped, you'll receive a confirmation email with a tracking number. Simply click on the link or enter the tracking number on our website's Track Order section.
Warranty & Returns
Every Florier watch comes with a two-year warranty, covering any manufacturing defects. Our commitment is to offer impeccable craftsmanship and stand by it.
We strive for your complete satisfaction. If, for any reason, you're not pleased with your purchase, you can return or exchange it within 30 days of delivery. Please ensure the product is in its original condition and packaging. For detailed instructions, please refer to our Return and Exchange policy.
Safety & Security
Security and privacy are paramount at Florier. Our website employs the latest encryption technologies, ensuring all transactions and personal data remain confidential and secure.
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